Resume.

Dec 2022 - Current: Senior Product Designer at Service NSW.

In this role, I leveraged my expertise in human-centric design and accessibility to drive inclusive digital solutions and uplift my team. I have led the accessibility capability uplift initiative, championing accessibility and fostering a culture of inclusivity across the portfolio.

Key responsibilities:

  • Lead the design team in planning, prioritisation and strategy. Fostering collaboration, streamline design meetings and improve workflows through clear communication and process experimentation.

  • Lead and conduct both qualitative and quantitative research, including inclusive cohorts, ensuring that research insights directly inform product design and accessibility improvements.

  • Creating customer-centric designs through discovery, iterative development and inclusive methods while developing reusable patterns, templates and components.

Aug 2021 - Dec 2022: Product Designer at Service NSW.

In this role, I honed my skills in user-centred design, collaborating with multi-disciplinary teams to deliver intuitive, user-friendly products. I translated guidelines into usable solutions, integrated user feedback through usability testing, and contributed to refining design processes.

Key responsibilities:

  • Developed end-to-end product solutions using customer centric design methodologies across discovery, framing, iterative development, and delivery.

  • Collaborated with stakeholders to align customer expectations with product capabilities, translating business requirements into accessible, effective design solutions.

  • Enhanced product design quality by embedding accessibility into design processes and collaborating across teams to ensure user-friendly products.

Feb 2018 - Aug 2021: Interactive Designer at Internetrix.

I translated client’s business needs into user-focused, accessible, WCAG 2.1 compliant digital products, interfaces and platforms for web. I also conducted accessibility audits for internal and external clients.

Key responsibilities:

  • Develop user requirements, personas, screen flows, and prototypes, from low-fidelity to high-fidelity designs.

  • Translate design concepts into interactive templates using HTML, CSS and basic React.

  • Communicate design rationale to teams and clients, ensuring alignment with engineering during implementation.

  • Conduct accessibility audits, testing, and prepare conformance and recommendation reports.

Jan 2018 - April 2018: Intern at The Remarkable Woman.

As a graphic design intern, I was responsible for producing digital design materials, including presentation slides, social imagery, brochures, banners, and print collateral. The primary objective of my role was to produce digital designs for the Remarkable Woman’s event: Time's Up! Progress Starts Now!

Key responsibilities:

  • Creating graphical content using Adobe Photoshop, Adobe InDesign, and Adobe Illustrator.

  • Designing flyers with written and graphical content.

  • Designing other marketing material such as banners with written and graphical content.

Nov 2017 - Jan 2018: Intern at Internetrix.

As a graphic design intern, I was responsible for completing a fictional event branding project, including branding collateral, event merchandise material, and an event website. The primary objective of my role was to complete a branding project for a fictional event to gain industry experience while working with the Internetrix design team.

Key responsibilities:

  • Designing a brand for a fictional event, with a branding kit and style guide

  • Designing eight-page templates in Adobe Photoshop

  • Converting flat-screen designs into a HTML and CSS mockup

  • Communicating and presenting ideas and completed work to design team

March 2017 - Nov 2017: Junior Digital Designer at Emma Paul.

As a digital designer, I was responsible for working alongside the lead designer to produce digital design materials, including brochures, banners, and website updates. The primary objective of my role was to assist the lead designer with all digital designs.

Key responsibilities:

  • Assisting with the development and maintenance of websites through WordPress and coding

  • Designing digital banners & posters

Skills

  • Human-centric Design

  • Design systems

  • User research and problem solving

  • Accessibility and inclusivity: Expertise in WCAG 2.1 and 2.2 guidelines

  • Leadership and mentoring

  • Multi-disciplinary collaboration

  • Stakeholder management

Tools

Software

  • Figma

  • Screen readers: VoiceOver, NVDA and TalkBack

  • Accessibility testing tools: WAVE, Accessibility Insights for Web, IBM Equal Access Accessibility Checker

  • Atlassian Suite, including Jira, Confluence and Trello

  • Miro

Code languages

  • HTML

  • CSS